Working environment and employee performance in Chinese service firms: an analysis of hotels and tourism companies

Journals

Title：
Working environment and employee performance in Chinese service firms: an analysis of hotels and tourism companies
Author：
Syed Ahtsham Ali, Weihua Yin^*
Author Affiliation：
Business School, Shanghai Jian Qiao University, China
Received：Mar.1, 2024
Accepted：Mar.21, 2024
Published：Mar.27, 2024

Abstract

The work environment of an employee has a significant influence on the quality and productivity of their work. The degree to which an organization engages its employees affects their desire to learn skills and their level of motivation to succeed. This study examines the relationship between the two factors among hotel and tourism service providers in China, from the perspective of their organizational internal atmosphere. This study based on primary data. The sample for this research was collected form the hotel sector and tourism department of China. Some findings are the following. Firstly, a positive correlation was observed between the quality of the work environment and staff performance. Furthermore, the analysis highlighted the importance of effective leadership in shaping the work environment and influencing employee performance. Therefore, organizations should invest in training and development programs to enhance employee skills and abilities, and provide opportunities for promotion and recognition. Additionally, management should adopt a participative decision-making approach that involves employees in decision-making processes and seeks opinions and feedback from them. Furthermore, organizations should establish clear and fair performance evaluation systems that recognize and reward high-performance employees.

Keywords

Workplace factors; supervisor; job aids; feedback; physical environment; incentives; employee performance; Chinese service firms.

Doi

https://doi.org/10.58396/pjbm020101

References

[1] Al-Mulali, U., Weng-Wai, C., Sheau-Ting, L., & Mohammed, A. H. (2015). Investigating the environmental Kuznets curve (EKC) hypothesis by utilizing the ecological footprint as an indicator of environmental degradation. Ecological Indicators, 48, 315–323. Elsevier Ltd. Retrieved from http://dx.doi.org/10.1016/j.ecolind.2014.08.029

[2] Chiu, D. (2017). The East Is Green: China’ s Global Leadership in Renewable Energy. New Perspectives in Foreign Policy, 13, 3–12. Retrieved from https://www.csis.org/east-green-chinas-global-leadership-renewable-energy

[3] Chiu, D. (2021). e East Is Green : China ’ s Global Leadership in Renewable Energy.

[4] CMOCouncil. (2020). https://cmocouncil.org/thought-leadership/reports/.

[5] Desha, C., Robinson, D., & Sproul, A. (2015). Working in partnership to develop engineering capability in energy efficiency. Journal of Cleaner Production (Vol. 106, pp. 283–291).

[6] EPWG. (2015). Working Groups SOM Steering Committee on Economic and Technical Cooperation, https://www.apec.org/groups/som-steering-committee-on-economic-and-technical-cooperation/working-groups/energy. APEC’s Emergency Preparedness Working Group (EPWG). Retrieved from http://www.apec.org/Groups/SOM-Steering-Committee-onEconomic-and-Technical-Cooperation/Working-Groups/Emergency-Preparedness.aspx

[7] International Monetary Fund. (2004). Financial Sector Development in the Middle East and North Africa. IMF Working Papers, 04(201), 1.

[8] Jia, Z., Tiwari, S., Zhou, J., Farooq, M. U., & Fareed, Z. (2023). Asymmetric nexus between Bitcoin, gold resources and stockmarket returns: Novel findings from quantile estimates. Resources Policy, 81(February), 103405. Elsevier Ltd. Retrieved from https://doi.org/10.1016/j.resourpol.2023.103405

[9] Kumar, M. (2020). Social, Economic, and Environmental Impacts of Renewable Energy Resources. Wind Solar Hybrid Renewable Energy System [Working Title], 1–16.

[10] Lee, S. M., Hwang, T., & Choi, D. (2012). Open innovation in the public sector of leading countries. Management Decision, 50(1), 147–162.

[11] Levine, R. (2005). Chapter 12 Finance and Growth: Theory and Evidence. In P. Aghion & S. N. B. T.-H. of E. G. Durlauf (Eds.), Handbook of Economic Growth (Vol. 1, pp. 865–934). Elsevier.

[12] Marrone, P. (2013). Chambers, RT. Etica e Politica, 15(1), 583–605.

[13] Mele, M., Gurrieri, A. R., Morelli, G., & Magazzino, C. (2021). Nature and climate change effects on economic growth: an LSTM experiment on renewable energy resources. Environmental Science and Pollution Research, 28(30), 41127–41134. Environmental Science and Pollution Research.

[14] Mion, G., Naticchioni, P., & Louvain, U. C. De. (2014). The Spatial Sorting and Matching of Skills and Firms All use subject to JSTOR Terms and Conditions The spatial sorting and matching and firms, 42(1), 28–55.

[15] OECD. (2022). THE ECONOMIC SIGNIFICANCE OF NATURAL RESOURCES: KEY POINTS FOR REFORMERS IN EASTERN EUROPE, CAUCASUS AND CENTRAL ASIA.

[16] Organisation for Economic Co-operation and Development [OECD]. (2018). Green policies and firms’ competitiveness. OECD Green Growth and Sustainable Development Forum, 1–31.

[17] Rastrollo-Horrillo, M. A., & Rivero Díaz, M. (2019). Destination social capital and innovation in SMEs tourism firms: an empirical analysis in an adverse socio-economic context. Journal of Sustainable Tourism, 27(10), 1572–1590. Routledge. Retrieved from https://doi.org/10.1080/09669582.2019.1648481

[18] Sinha, A., Balsalobre-Lorente, D., Zafar, M. W., & Saleem, M. M. (2022). Analyzing global inequality in access to energy: Developing policy framework by inequality decomposition. Journal of Environmental Management, 304(February), 1–32.

[19] Were, M. (2015). Differential effects of trade on economic growth and investment: A cross-country empirical investigation☆. Journal of African Trade, 2(1–2), 71. Elsevier B.V. Retrieved from http://dx.doi.org/10.1016/j.joat.2015.08.002

[20] Xia, J., Li, R. Y. M., Zhan, X., Song, L., & Bai, W. (2022). A study on the impact of fiscal decentralization on carbon emissions with U-shape and regulatory effect. Frontiers in Environmental Science, 10, 1–17.

[21] Yu, H., Jiang, Y., Zhang, Z., Shang, W. L., Han, C., & Zhao, Y. (2022). The impact of carbon emission trading policy on firms’ green innovation in China. Financial Innovation, 8(1), 1–55.